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Submit a service request
Send a project, support, change, onboarding, or billing request with enough context for the team to triage it.
Start a requestClient Portal
Service requests, project updates, and billing help
This entry is for ePipe Cloud consulting clients. Use it to request a new project, ask for support, track delivery next steps, or ask about billing. Product apps such as the Assets App stay separate from this consulting-client workflow.
What clients can do here
The first portal version is intentionally practical: collect the right request details, then let the team set up the right workspace, billing link, or delivery follow-up.
Team-managed setup
View project progress
Progress updates are managed through milestones, handoff notes, and a client workspace once the team invites you.
Request workspace accessManual link or invite
Billing and invoices
Invoice access should use approved external billing links or team-issued invitations until a billing provider is chosen.
Ask about billingProject progress pattern
Until account access is approved, progress visibility should be team-managed through milestones, notes, workspace invitations, and document handoff.
Request received
The team captures the request type, business context, timeline, and preferred next step.
Scope and triage
We confirm whether the request is a new project, support item, change request, onboarding need, or billing question.
In delivery
Active work is tracked with milestones, decision notes, demos, and owner-visible status updates.
Review and handoff
Completed work is handed over with notes, documents, links, and follow-up actions.
Support and improvement
Post-launch support requests and improvements stay separate from product-app routing.
Start a client request
Tell us what kind of service request this is, how large the business is, and what next step would help. We will route it to the right follow-up instead of treating every client request as a generic enquiry.